Find out what your chatbot tells your customers

Rotwatch asks your live chat the questions real customers ask, then checks every answer against what your own website publishes. Start with a free check of your widget.

Reading your homepage

Identifying your chat provider

Opening the widget as a visitor would

How it works

An audit, not a crawl

Every audit asks the same 10 questions a real customer would type, so a re-run after you fix something is proof, not a fresh sample.

We read what you published

Your shipping, returns, warranty, payment and privacy pages, exactly as written today.

We ask your chatbot

10 plain questions, the kind a customer actually types. Nothing scripted, nothing tricky.

We show both sides, word for word

Every finding quotes your published policy and your bot's answer exactly. We never paraphrase.

What you get

Findings you can act on the same day

A real finding from a live audit. Company anonymised, wording untouched.

Published on their website

"Free Ground Shipping Over $99*"

What their chatbot answered

"Costs are influenced by item quantity, size, weight, delivery location..."

Incomplete

The bot never mentions the $99 threshold, so a customer could spend $50 expecting free shipping.

Our conduct

How we behave on your site

We publish this because an auditor that cuts corners is not worth hiring.

We respect robots.txt on every domain, before every request.
We identify ourselves honestly in our user agent, with a contact address.
One request every 3 seconds at most, per domain. We are not a load test.
We only ask what a customer could ask. No prompt tricks, no jailbreaks.
We never defeat a captcha or a login. If a site blocks us, we record it and stop.
We never invent a quote. If we cannot evidence it, it does not go in the report.

Check your widget in 30 seconds

Free, no account, and it tells you plainly whether your chatbot can be audited at all.

Run the free check